Frequently Asked Questions

    

What is The Hair Bow Box: The Ultimate Bow Party, The Minis Collection and The Spirit Bow? 

The Hair Bow Box is a monthly subscription box service dedicated to  your little girl. We offer three different subscription services for  girls of all ages.   


The Ultimate Bow Party  This box is monthly curated themed box designed for girls ages 3  months -18 years old. All the boxes except for the Teen Box come with  5-6 hair bow, hair accessories and goodies each month. The Teen boxes  come with 3-4 hair accessories and a statement piece of jewelry.   


The Minis Collection  With this collection, you can choose to receive your bows on an  alligator clip or nylon headband. Each month you will receive 3 bows.  This box is recommended for newborns and older.   
  

How does it work?  

It’s very simple. You select a subscription service that you want to  subscribe to, select a term (how many months you want to subscribe  to) and we will ship your subscription to your front door.   

Can a Hair Bow Box be customized?  

No. Bow boxes are specially designed with monthly themes. Each box is  created by our to include hair accessories and items appropriate for  the selected age groups. .    

Can I switch between subscription boxes? 

Yes, you can! You can go from The Minis Collection to The Hair Bow  Box: The Ultimate Bow Party, to The Spirit bow and vice versa.  
 

Can I purchase a subscription as a gift? 

Absolutely! Subscription boxes purchased as a gift. These boxes do  not automatically renew. When purchasing  subscription for yourself or  someone as a gift please be sure to check your email or tell the  recipient to check theirs. In order for a gift subscription to be  fulfilled it must be claimed by the recipient, and the only way to claim  it is through a link that will be provided to the recipient's email  address.
 

Can I skip a subscription? 

Yes, to skip a subscription just log in and make any necessary changes. 
 

How Do I Keep My Subscription from renewing?

The best way to do this is to select the give a gift subscription  term as this does not renew. When you place an order through the regular  subscription process the subscription will renew each month.You can log into your account to skip and cancel renewals at anytime,.  **We do not offer refunds if you forget to cancel.**   

I have a promo gift code how do I use it?

You can enter your promo code at checkout.   
 

Do you offer returns/exchanges? 

For sanitary reasons, we do not accept returns.  If by chance you  receive a damaged item or you have any other questions please contact us  within 5 days of receiving your product: contact@TheHairBowBox.com    
  

Can I track my package? 

Yes, all packages will ship USPS and you will receive a tracking number as soon as they ship.  
 

When do the subscriptions ship?

Each subscription ships at a different time. The Ultimate Hair Bow Box ships the 10th -15th of each month. The Minis Collections Ships the 15th -20th of each month. 


*Depending on the subscription service you  choose your shipments sometimes will ship earlier so that you can get  them in time for the holiday. For example, the July box will ship in  June for The Ultimate Hair Bow Party Box. We will adjust the ship dates  according to the holidays. 

How much is Shipping? 

Shipping for The Hair Bow Box: The Ultimate Bow Party is free. For  The Minis Collection  ships for is $3 each.  
 

When Will I be Billed? 

Billing is different based on the subscription you choose. The Minis  Collection renews (bills) every month on the 5th of the month.  The Hair Bow  Box Ultimate Bow Party renews on the 20th of each month.  **We do not offer refunds if you forget to cancel.**   


Cut off date(s) 

Ultimate Hair Bow Box


To receive the coming month's bows, you need to subscribe before the 20th of the month. The cut off could be sooner depending on quantities available. The header of the website will show what bows you will be receiving. If you sign up after the 20th, you will receive the following month's bows. For example, if you sign up January 20th your first shipment of bows will go out February 5th – 10th. If you subscribe on January 21st, your first shipment of bows will go out March 5-10th . Due to the holiday dates for Valentine’s day (February) and the 4th of July we will change the cutoff date to ensure you get you bows in time. * Please be sure to look at the website header to know what bows are shipping.


Minis Collection 

  

To receive the coming month's bows, you need to subscribe before the 5th of the month. The cut off could be sooner depending on quantities available. The header of the website will show what bows you will be receiving. If you sign up after the 5th, you will receive the following month's bows. For example, if you sign up January 5th your first shipment of bows will go out February 5th – 10th. If you subscribe on January 10th, your first shipment of bows will go out March 5-10th. Due to the holiday dates for Valentine’s day (February) and the 4th of July, we will change the cutoff date to ensure you get your bows in time. * Please be sure to look at the website header to know what bows are shipping.

Can I cancel my subscription any time? 

We hate to see you leave, but you can cancel at any time if you are  on a monthly subscription plan. For The Minis Collection you must cancel  before the  5th of the month,  and the Hair Bow Box Ultimate Bow Party you must  cancel before the 20th of the month to opt out of billing for the  following month. If at anytime you cancel during an active subscription  term (meaning you still have boxes to be shipped and you want to stop  all remaining shipments) you will be subjected to pay cancellation fees.  Please see the terms and conditions for the cancellation fees.
 

Can I purchase a box if I don't live in the U.S.? 

Yes. Only if the box is being shipped within the United States.


 Currently We only ship to the US.